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September 30th, 2006

Today’s Links: YouTube ‘gets religion’

"TODAY’S LINKS" October 1, 2006“Today’s Links” is an eclectic round up pointing to noteworthy news and worthy analysis from all around the World Wide Web.TODAY’S LINKS October 1, 2006 FOCUS ON YouTube "Gets Religion": Hebrew Crunk, e-Church PLUS Did you catch…"HEBRREW CRUNK"Dan Meth, freelance animator, uploaded "Hebrew Crunk" recently:since this week begins the Hebrew High Holidays, I thought Id blog each day about a different Jewish-related cartoon from my archive. This cartoon is my latest. The client is an organization that sends college kids to Israel for free. I decided to skew the subject matter towards that age group. Crunk... thats what the kids are listening to these days, right?Comment by YouTuber "jbpanther20":its the jewish new year. thats what the ...
September 30th, 2006

Macs…Why bother?

I asked all of my students yesterday how many of them owned a Macintosh. The answer of course was zero. One of my interns happens to be a Mac guy and swears by it with the fervor only a Mac guy (or girl) could muster. Then I started asking teachers. One still has an ancient Mac of undetermined heritage, but never uses it. Of course, she rarely uses her PC, either. So then I walked around the university where Im taking grad classes and started looking at the ubiquitous computers under students arms, on their laps, and on their tables. While this is a technically-oriented school and may not be an accurate cross-section ...
September 30th, 2006

BMI at PME

There were about 10 minutes left to go on our legal panel here at the Podcast and Portable Media Expo when Mollie Chaney, BMIs Manager for Internet Licensing, chimed in with a comment that conveyed BMIs interest in making life easier for podcasters. We then watched, entertained, as for the rest of the session she proceeded to give out what must have been her every last business card with the dexterity of a Vegas dealer.
September 30th, 2006

Buying a competitor’s brand

I am not sure I agree with the judge that just ruled that it is not a copyright infringement to purchase Google adwords that key off a competitors name or product. The free market argument would be "go for it" pay $.20 every time someone searches on Coke and clicks on your ad for Pepsi. The case the judge ruled on did not apparently deal in the even more wild west practice of using your competitors brand in your ad; something that is not uncommon in the world of promoting spyware. For instance search on "spysweeper" and you will see seven Google ads, four of which click through to affiliates of Webroot Software the producer of Spysweeper the ...
September 30th, 2006

More Saturday night quarterbacking on next SOA acquisitions

Amid the chatter on the next round of SOA acquisitions, where analysts like fellow ZDNet blogger Joe McKendrick are predicting that Oracle and perhaps SAP will be on a Fall spending spree, I have to agree to disagree. Oracle may well continue to enter vertical and specialized markets with outright purchases of industry-specific applications and data design concerns, but buying big chunks of SOA infrastructure -- they will opt to build instead.Same with SAP. I imagine that SOA policy-based governance mechanisms are in the final stages of production within both SAP and Oracle, and that they play off of the existing infrastructure strengths for each. You should also expect the same from IBM, quite soon. Policy, directory, meta data ... ...
September 30th, 2006

eBay My World: beware Web 2.0 community creep

In “New eBay Wiki aims to harvest collective knowledge of the 193 million eBay community” and “eBay seeks ’social shopping’ dollars with Web 2.0 forays” last June, I discussed eBay’s embrace of the social Web:eBay will be introducing eBay Blogs and an eBay Community Wiki at its eBay Live conference in Las Vegas next week…eBay Live sessions, "It’s Not About Me, It’s eBay Blogs!" and "Wiki 101–An Overview of the eBay Community Wiki," will present eBay’s new Web 2.0 marketing and sales tools. I pointed out that eBay’s implementation of Web 2.0 applications did not represent a new found eBay appreciation for the power of online user interaction and communication:The eBay Wiki, however, is but the latest way eBay users ...
September 30th, 2006

The physics of a good store location

In "Atomic Physics Predicts Successful Store Location, LiveScience reports that a French physicist has applied methods used to study atomic interactions for another task: "help business owners find the best places to locate their stores." Pablo Jensen has used his method for the city of Lyon and is now developing software with the local Chamber of Commerce to help future business owners. But read more...Here are short excerpts from the LiveScience article.Researcher Pablo Jensen, a computational physicist at the Ecole Normale Supérieure of Lyon, France, studied the locations of businesses in that city. His goal was to determine which varieties of stores seem to draw or drive away other types of stores, much as how different kinds of atoms can ...
September 30th, 2006

Getting Inside the Mind of HD Moore

HD Moore has a matter-of-fact way of talking that belies his uncanny ability to draw the public eye. In just the past month, the 25-year-old Texan, who started the open source Metasploit Project in 2003, made headlines for promising to release a new bug for the Internet Explorer Web browser each day in July. By the end of July, he was in the news again: releasing a Web-based tool that uses the Google search engine to locate malicious programs.


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September 30th, 2006

Seeing a Sales Strategy More Clearly

Before some recent changes, contact lens wearers who dialed 1-800 Contacts to fill prescriptions often reached call center agents overly focused on making a sale. But business intelligence data pointed to a more prudent strategy: Agents should aim to maximize customer satisfaction by helping with physician follow-ups and making other moves that would lead to long-term increases in sales. More than 150,000 customers hit 1-800 Contacts' Web site or call centers each week.


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September 30th, 2006

Helpful Hints to Save Money Shopping Online

Everybody needs to save money. There are many ways consumers can get better deals on the purchases they make online. Always comparison shop on the Internet. Save by searching on a shopping engine such as Yahoo Shopping or by finding the same item on eBay. One example: A "Body Shaper" exercise machine was advertised recently on QVC as a "Today's Special Value" for $120 plus $15.99 for shipping. A quick search on the Internet found the same product -- new -- on closeout at Walmart.com for $44.95 and $1.99 for shipping. Savings: $89.


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September 30th, 2006

Great Outlook 2007 tip

Melissa Macbeth offers a great tip on how to construct a filter so that Outlook 2007 only displays tasks in the new To Do Bar. The same technique can be used to display only e-mails if that works better for you. Its drop-dead simple and takes about 2 minutes to set up. Kudos to Melissa for making what can be a very intimidating and confusing task and boiling it down to a few easily-followed steps. Theres enormous power in the Customize Views dialog in Outlook. The good news is that with a bit of experimentation, you can radically improve the way Outlook presents your information in virtually every view in the application. The bad news is that with all of ...
September 30th, 2006

Google Reader: Google playing with your privacy

Google has released a “new user interface for Reader.” According to Google, the release “addresses many issues that users have had.” The “issues” Google characterizes of prime importance to the Google Reader users of its play thing in the Google “technology playground”:mark all as read, being able to see more than one post at once, unread counts, etc. Google invasion of user privacy is not mentioned. Google invites all to “Use Googles web-based feed reader to keep track of your favorite web sites.” How about Google? Google, the $122 billion market cap company, will be keeping track of “your favorite Web sites” every Internet step of the way. Google disclaims all of its Google Labs play things as not ...
September 30th, 2006

Is the WiFi Revolution Underway?

A shift in how entertainment is delivered to the home will increase demand for consumer electronics products with wireless networking capabilities and ignite explosive growth for WiFi, according to a study released this week by ABI Research. In the report, ABI forecasted that shipments of WiFi-enabled consumer electronic devices will surge from 40 million in 2006 to 249 million in 2011. A number of developments are driving consumer electronics manufacturers to embed WiFi in their products, explained ABI Research Director for Digital Home Mike Wolf.


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September 29th, 2006

Another Judge Says There’s No Trademark Violation In Selling Ads On Trademarked Keywords

It seems that companies never stop suing over this particular issue. Despite numerous cases before it, including from Geico and American Blinds, yet another company has sued Google because the company's competitors bought ads on the keyword of their company name, Rescuecom. Of course, this should not be a violation of trademark law. Trademark law is mostly about avoiding confusion for the sake of consumer protection. It's not about giving the trademark owner full rights over the trademark (similar to copyrights or patents). There is also the secondary issue, over whether this is even a Google issue. If it were a trademark violation, then it should be on the company who bought the ad, not Google, who is simply acting as the platform.

The good news is that in this case, the judge has come out and said clearly that there is no trademark violation in selling ads on trademarked keywords. Unlike in some of the other cases, the judge didn't punt on the issue and very clearly said there is no trademark issue here. Of course, Rescuecom is not happy with the decision and will probably appeal. It has made a statement on the matter that is worth quoting just for the level of hyperbole: "A dangerous precedent has been set that allows a behemoth to pit smaller competitors against one another, while it rakes in the additional revenue. The immense power enjoyed by Google will be compounded by this ugly tactic as advertisers clamor to reach critical online audiences. Rescuecom will not be the last company hurt by this scheme." Of course, much of that statement is wrong. This really is no different than earlier cases, and it is consistent with the purpose of trademark law. It has nothing to do with allowing a behemoth to do anything, and whether or not Google makes money has no real bearing on whether it's a problem for Rescuecom. Furthermore, it's not clear how Rescuecom is "hurt" by this. If it's true that they're hurt by someone else's ad, then it would seem that any competitor's advertisement is hurting them as well -- but last we checked, advertising against your competitors is perfectly legal. Update: Lawyer Eric Goldman has a great summary of the details in the decision. As noted here, unlike previous cases, this judge didn't punt on the issue, but clearly said that search engines selling ads on trademarks are not violating trademark law. However, the News.com article was a little confusing, and may have missed the bigger point. In this case, the judge was more focused on that "second" issue I described above: Google's liability. That's what the decision was based on, saying that a search engine selling keywords is not "using the trademark in commerce" and therefore there's no misuse. So, the decision is a big deal, because it highlights that search engines selling ads on trademarks are not actually using the mark in commerce, and therefore, not liable for its misuse (though, the advertisers who buy the ads still could be, depending on how it's used). Update 2: It turns out that the company thought this lawsuit would make for a good publicity stunt. Nice of them to abuse the legal systems for the sake of PR.
September 29th, 2006

BenQ German Division Claims Insolvency

The German mobile-phone unit of Taiwan's BenQ filed for insolvency Friday, endangering 3,000 jobs and drawing a suggestion from former owner Siemens of legal action against the Taiwanese electronics company. An administrative court in Munich, where the BenQ unit is based, said it received the application for insolvency protection on Friday morning and was examining it. Taipei-based BenQ announced Thursday it will cease injecting funds into the unit.


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September 29th, 2006

Drug Websites Are Bad… Mmmmkay?

It's always something. If you can't blame video games for bad behavior, how about websites? There's a fear mongering story in the Detroit Free Press talking about how kids these days are are getting hooked on drugs after looking at drug websites. There's all sorts of scary quotes suggesting that it just takes looking over these websites to turn kids into full-blown addicts (the anecdote at the beginning suggests exactly that). Then, there are all drug counselor-type folks quoted in the article who seem to say that the real problem is that kids can be sneaky online. To them, the only solution is to better spy on your kids -- because nothing makes a kid less likely to do something rebellious than thinking his or her parents don't trust him or her. The "experts" keep saying the problem is "unfettered and unmonitored" access to the internet. However, as has been pointed out over and over again, parenting isn't about watching what your kid does all the time, but teaching them right from wrong, so that they can make those decisions even if you're not around. Nowhere does the article or any of the experts suggest that, rather than spying on your kids surfing habit, you might be better off teaching them why drugs are dangerous and to be skeptical of some of the content they find online. Instead, they point to recommendations from the Office of National Drug Control Policy, telling parents to check their kids cell phone records, IM archives and web histories. Apparently, the folks who wrote that report learned their parenting skills from HP's board.
September 29th, 2006

Reach the end of the internet with Google

The new Google Reader has an easter egg, as Nathan Weinberg of Inside Google points out. If you use the "next button" too many times -- you can find it in the settings -- you will eventually reach the "end of the internet".
September 29th, 2006

Is The Tech IPO Window Opening Up?

For all the talk of the new bubble with sky-high valuations and VCs dumping money into web startups with no business models, there is some real concern among many that, without an open IPO market, there are going to be some big problems very soon. VCs can only serve on so many boards at one time, and without exits or failures, things get tricky. Many VCs are still sitting on a lot of money they want (or need) to invest, but they don't have the bandwidth to take on additional investments. Nothing is doing so poorly to be shut down, a few things are getting acquired, but very few are rushing to go public. While a few high-profile tech companies have pulled their IPOs at the last minute (GoDaddy, ClearWire) or failed miserably (Vonage), it appears that a decent number of companies are making it out. Of course, there are different ways to look at this. While IPOs may be nice "exits" for VCs (and, often enough, founders), the problem in the last bubble was that many of the companies going public weren't at all ready for it (and, in some cases, weren't even real businesses). Instead, it was just shifting all of the risk from the private markets to the public markets. More or less your garden-variety fleecing of less sophisticated investors. So fewer IPOs isn't a problem if the companies going out have reasonable fundamentals. However, one interesting thing is that the companies going out these days seem a lot lower profile. The article mentions that DivX went public last week, and Shutterfly went public today. Beyond the "oh, they're still around?" thought, the idea that Shutterfly (which came into being in the last bubble, and was started by SGI and Netscape's Jim Clark -- who, for a while was thought to be the King Midas of the tech industry), going public with barely a peep in the tech press is quite surprising. I guess it just doesn't compare to how many billions Facebook/YouTube/digg is going to be worth tomorrow. Of course, it's also worth pointing out that Shutterfly's stock rose in its debut, even after it priced at the top of its range. Perhaps investors like the lack of hype -- and the more solid fundamentals, like, you know, being profitable for a few years running.
September 29th, 2006

Teacher, We Weren’t Cheating, We Were Collaborating

If a group of people is faced with completing the same task, divvying up portions of it to reduce the workload on each individual is a smart move, right? But if a group of students divides up the questions of a homework assignment, and trades the answer, then most people would say that they've crossed the line from collaboration to cheating, because the point of a school assignment is to get practice doing the answers, not just to turn in the assignment. And yet students are rewarded for the latter, which is why that becomes their primary goal. Obviously, new technology (we're not sure how kids in the above example were collaborating, but a wiki would have served their purposes well) has made it easier for students to "cheat" in the traditional sense, and schools feel like they're fighting a losing battle against the problem. But instead of banning this or that, or trying to come up with some way to check if students are helping each other out, schools should be offering assignments that can't be cheated on. Assignments should test students' knowledge, as well as their ability to collect and process information. Some education traditionalists will scoff at the idea of open-book tests and allowing students to find answers online, and argue for more drills and rote memorization. And while there are times when these methods are appropriate (if you have to go online to do multiplication tables, then you're in trouble), they should ask if it makes sense for most education techniques to bear so little resemblence to the real world, where knowledge is actually applied.
September 29th, 2006

It’s Not Inventory That’s The Problem For Online Ads; It’s Getting People’s Attention

For many years we've been banging the drum about how advertisers need to realize that advertising is content. As there were more and more complaints about people skipping ads or figuring out ways to avoid advertising, the solution was simply to recognize that if the ads were good content you no longer had to worry about intrusive advertising (which works less and less, as the idea of the captive audience goes away). Earlier this week, we wrote about how we were worried that too many TV commercial advertisers seemed to think that simply throwing their commercials at the beginning of YouTube videos was going to be the solution to the "TiVo problem." That's not going to work, because that's not how people want to be advertised to.

In that post, I mentioned that some have clearly figured this out, and linked back to a post from 2004 about American Express understanding the nature of ads being content for a campaign they ran online that really encouraged people to seek them out. The good news is that those older campaigns were so successful that the company has embraced the model much more fully, even using the same language we have about how ads are content, and how they need to be more interactive and engaging. Meanwhile, Forbes is running a series of articles on online videos as well, with multiple articles noting how American Express is using YouTube to get people to want to view their ads, and (similar to Frito-Lay) getting people to actually make their own ads as well. Forbes even has an article from an ad exec about the importance of ads being good, engaging content as well. While it could have come a bit earlier on in the evolution of advertising, it's really great to see it working in practice -- though, we're sure there will still be some who complain about how advertising is dead due to things like TiVo. In the first Forbes article above, by the way, it's also worth pointing out that the company notes that forcing ads before the videos is a pretty sure path to losing their audience. So, as we had suggested in the piece earlier this week, advertisers expecting YouTube to put their ads on other's videos are barking up the wrong tree. Instead, they should look at simply making it so people want to see their videos, and then putting them wherever it makes sense (including just uploading them to YouTube)... just like American Express has done. It's not about buying airtime, or "finding inventory." The inventory is all there. There's no limit to inventory online. The only limit is getting people to pay attention.
September 29th, 2006

3 Ways to Multiply Your Marketing Efforts

Marketing is more than just an ad in the newspaper. Learn the 3 types of marketing that will catch your customer's attention and make them want to know more.
September 29th, 2006

Yahoo Lands Prime Space on HP PCs

Yahoo scored another victory in its battle with Google Thursday when Hewlett-Packard said it would pre-install the Web portal's search engine tools on its desktop and notebook computers. The deal gives Yahoo access to prime real estate inside the machines from the world's No. 2 PC maker by volume, and comes close to matching an earlier deal struck between Google and Dell. Yahoo also reached a similar agreement to load its tools onto computers made by Taiwan-based Acer, which owns a small fraction of the U.S. market but is growing rapidly in other parts of the world.


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September 29th, 2006

Verizon Uses HP Spying Flap As PR Bait

Verizon Wireless has filed suit against 20 people it claims fraudulently tricked it into giving away calling records in the HP spying case so they don't "do it again", a company spokesman says. But Verizon's suit doesn't actually name anybody in particular, just "John and Jane Doe I through XX". Yet again, Verizon's trying to cover up its own failure to protect its' customers' data by suing so it looks tough -- and to draw attention away from the fact that it never should have released this information to begin with. Verizon Wireless and other mobile operators have continually obfuscated this issue, just filing lawsuits after they've leaked info they shouldn't have, then blaming the government for somehow not having adequate legislation. Here's an idea for Verizon and its pals to chew on: instead of filing pointless lawsuits after the fact -- never mind filing them against unknown targets -- why not just stop leaking the information? Hopefully that's what they're being asked today on Capitol Hill. Somehow that seems unlikely, though, as instead of looking at regulations to force the phone companies to improve their lax security, some lawmakers are trying to push through laws that would punish the pretexters. That's the equivalent of the phone companies' lawsuits: it looks like lawmakers are doing something (right before election season), when they're not doing anything meaningful at all. Update: Cingular's joined in, too -- but at least they've managed to figure out who to sue.
September 29th, 2006

HP Acquires Gaming PC Maker Voodoo

In a move to compete with rival Dell, HP on Thursday announced it has signed a definitive agreement to acquire VoodooPC, a manufacturer of high-performance gaming computer systems. Following the close of the transaction, HP will form a separate business unit within its personal systems group focused on the gaming industry. HP plans to maintain VoodooPC's current distribution model and brand name along with its marketing, sales, support and development operations.


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September 29th, 2006

If The Map Is Wrong, You Have Nobody To Blame But Yourself

Online mapping services have proven to be very popular, and the technology that can produce accurate driving directions on the fly is definitely impressive. But there are still gaps in the technology, and if you every ge badly burned by inaccurate directions, it can really shake your confidence in a given service. And though the technology will improve, it will still make mistakes. Now Tele Atlas, one of the largest providers of map data, is asking users to help it identify mistakes. So if it tells you to go left at the junction, and you should've gone right, you can let it know. This is a good start, but who's going to remember to go back to the site and let the company know about a mistake after the drive is over? The real breakthrough will occur when reporting an error can be done easily, perhaps through an on-board navigation device. No solution will ever be completely perfect, but blending technology and human awareness should, over time, make these services much better.
September 29th, 2006

Marketing Surveys For Your PC Repair Business

Marketing surveys are an excellent way to get information from your contacts, prospects, and leads. Instead of another letter or phone call asking for a sale, you establish another point of contact in a non-obtrusive way by sending a marketing survey.
September 29th, 2006

Effective Marketing: First Impressions Count

By trying to create your marketing materials cheaply, you end up looking, well, cheap. Many business owners do not realize the high cost of this mistake. Unprofessional and poorly designed marketing materials create a sub par impression in the minds of your prospects. Author Wendy Maynard explains why you can't afford to look unprofessional.
September 29th, 2006

HP Spares Company Image Despite Heated Testimony

Hewlett-Packard's CEO and former Chairman were grilled by members of Congress Thursday on their part in the now infamous investigation into boardroom leaks at the computer maker, but the company may have escaped the embarrassing public grilling without any further damage to its corporate reputation. In fact, HP shares moved higher Friday morning, after the company announced it would buy high-end gaming computer maker VoodooPC for an undisclosed sum with apparent plans to use the purchase to create a stronger lineup of gaming-ready machines.


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September 29th, 2006

Change Of Owner Doesn’t Translate Into Change Of Fortune For Siemens Mobile Phone Unit

Last year, Siemens finally decided to sell its mobile-phone unit to Taiwan's BenQ, since it had long been a drag on the company. Perhaps that should be "sell", since BenQ didn't pay anything for the unit, and Siemens spent 50 million euros on BenQ shares as part of the deal, and also pumped 250 million more into the unit to support it. As we noted at the time, it really wasn't clear why BenQ thought they'd be able to turn the unit around -- and they haven't been able to, losing $760 million or so since they took it over, leading them to decide to pull the plug on it this week. The problem the unit faced when it was part of Siemens was clear: the top 5 handset vendors sell 80 percent of the world's handsets, leaving about 100 other companies fighting for the other 20 percent, or roughly just 200 million handsets. For any company without the scale to break into the leading pack, business is going to be difficult. But while the market cheered BenQ's decision, Siemens isn't so pleased and says it's considering its legal options while its former employees are getting angry too. Siemens was probably deluding itself a bit if it thought that BenQ could really turn the business around, and its haste to pawn the unit off on somebody instead of shutting it down may now come back to cause it some problems.
September 29th, 2006

Hollywood Raising The Stakes In Piracy Fight, Still Bluffing

Companies that sell digital products often resort to fallacies when arguing about the economic damages of piracies. So for example, the software companies, in a bid to get China to crack down on pirated software, tried arguing that the practice was robbing the government of tax dollars, which is not the same thing as saying that the practice is actually harmful to the Chinese economy. The entertainment industry, of course, has always wrestled with the economics of piracy, and has had a difficult time proving that the practice was actually costing it much money. Now the industry is out with some new turbo-charged stats that show its previous estimates for how much piracy were costing the industry was way too low. Citing "ripple effects" from piracy, the industry says the economy is losing $20.5 billion in lost economic output, and preventing the creation of 140,000 new jobs. But every economic activity has ripple effects, including the money saved from pirated media, and the money spent on new computers and monitors to watch this pirated media. An EFF lawyer in the above article makes the exact point. That being said, it's understandable why lawmakers wouldn't be completely satisfied by that line of reasoning. Simply saying that the money goes elsewhere and could then create jobs in other industries isn't enough to say a practice isn't harmful. After all, the EFF wouldn't say that stealing a DVD from a store doesn't cause economic damage, even though the same overall cost savings could be cited. But even if Hollywood came up with a compelling argument that piracy was severely damaging the economy, and that it was fundamentally no different from taking a DVD out of a store, "cracking down" isn't the right approach. Instead, the industry still has to find ways of moving past its antiquated business model and finding new ways to bring value to consumers.
September 29th, 2006

Laptop Battery Recall Escalates

As the defective laptop battery problem reaches pandemic proportions -- with Toshiba, Fujitsu, Lenovo and IBM among the latest manufacturers to recall their products for fear they might start a fire -- Dell has expanded the recall it initiated on Aug. 15, adding more products to the list. Sony, for its part, has said it will initiate a global replacement program for those battery packs that utilize Sony-manufactured lithium ion cells. It is now discussing this plan with the U.S. Consumer Product Safety Commission.


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September 29th, 2006

When It Comes To Marketing Your Business, Think Creatively

If your business doesn't stand out in today's hyper-competitive market place there's a good chance that you won't be in business very long. There are countless others vying for the same slice of the pie that you are. There are dozens of competitors just up the road doing all they can to get the attention of your customers and take money out of your pockets. It's called "marketing," and some are probably doing a better job of it than you are and some probably orse. What can you do to position your business as the one customers notice? The secret to effective marketing is: think creatively
September 29th, 2006

Zune Set to Hit Store Shelves on Nov. 14

Microsoft has confirmed pricing and delivery details for its upcoming Zune MP3 music player. The software giant on Thursday revealed its 30 GB Zune digital media player will cost US$249.99. The so-called iPod killer will be available to U.S. customers on Nov. 14, just in time for the holidays. Microsoft will launch the Zune Marketplace -- which competes head to head with Apple's iTunes -- on the same day. Zuners can buy a monthly subscription for $14.99 that will give them access to millions of songs.


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September 29th, 2006

UK Record Companies, Composers Strike Download Royalty Deal

The British music industry has struck a deal with music composers to set a standard royalty rate for songs downloaded over the Internet. The three-year agreement averts legal action between the two sides after a long-running battle that arose after the rapid upsurge in the amount of people downloading music through services such as Apple's iTunes. Composers will be eligible for an 8 percent cut of the revenue each time their music is downloaded online. The deal represents a compromise for both sides.


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September 29th, 2006

Serious Multitaskers Can Have 43 Hour Days?

Not quite sure what to make of this, but, for those of you who complain about there not being enough hours in the day, you should be happier that you live in a world with the technology we have today. Rather than changing around your sleep schedule to squeeze in those extra hours, Yahoo thinks you should just be multitasking. According to a new study (sponsored by Yahoo) new technologies allow families to cram 43 hours of activity into a single day. Of course, it's not really clear what this means, and the article only suggests it's the result of people multi-tasking, and doing things that overlap (like surfing the web while watching TV). But, from the short description, it's not really clear if those things should really be counted as additional hours. Is surfing the internet a separate task from instant messaging? The article makes it sound like it's counted that way. Plus, even when people are multitasking like that, they're not giving their full attention to most of the things they're doing -- so it seems unrealistic to count them as additional "hours." Even then, it's hard to see how all of that is going to add an extra 19 hours to your day. It might have been a more interesting study if it meant people had an extra 19 hours compared to some time in the past. Things like dishwashers, washing machines and other types of technology clearly do save some time -- but it doesn't sound like that's what this study covered. Either way, even if it's true that we have so many more hours of "stuff happening" in a day, it seems to have the opposite effect of more time on most people. Plenty of people simply feel overwhelmed, and feel that they get less done with so much going on all the time.
September 29th, 2006

Anatomy of a Redesign: Blue Mountain Returns to Its Roots

American Greetings bought BlueMountain.com more than five years ago, scooping up one of the pioneers in the online greeting cards field to build out its own e-cards business. At the time, BlueMountain had built a strong following on the Web, using an artsy approach to cards designs and messages that resonated with its target audience. With online greetings marking their 10th anniversary this year, American Greetings chose to revisit its design and approach for BlueMountain. The result is a redesign meant to bring back the original BlueMountain feel.


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September 29th, 2006

Wanted: More Battery Power; Lower Likelihood Of Explosion

A few years ago, I was at a conference and ended up sitting next to a research scientist who had spent many years working on and studying battery technology. We had a fascinating discussion about why it seemed like everything else in technology kept improving, but minus a few incremental advancements here and there, battery technology had pretty much topped out. His answer was both simple and memorable. It was something to the effect of: "You must realize, every battery you carry is basically a bomb waiting to go off. You can pack in more power, but that only increases the likelihood of it going 'boom.'" That statement kept popping up in my mind over the last month or so as story after story after story appeared about exploding laptops. Now, hours after Lenovo and IBM added a bunch of Thinkpad batteries to the long list of recalled laptop batteries from Dell and Apple, Sony (makers of all of those batteries) has announced its own damn recall of batteries from a variety of laptop makers who all used its batteries. So, with that in mind, it's really no surprise to start seeing articles looking at the state of research on new types of batteries. However, like previous times we've checked in on this space, there really isn't that much to report. There are ways to get more power, but it comes at the expense of a higher likelihood of explosion. You can make batteries safer, but then you get less power. There may be an answer out there, with things like decreased power consumption or faster charges may represent temporary solutions, but it seems we're still waiting for a real breakthrough in battery technology.
September 29th, 2006

TiVo Goes The Tupperware Route To Get New Customers

One of the biggest problems TiVo had in the early years was convincing non-customers of the value of the device. Current customers quickly became converts to the religion of time shifting, with many talking about how it changed the way they watched television completely. While TiVo has become a lot more popular since then, with many more customers using either TiVo or other competing DVR solutions, apparently the company is still trying to come up with creative ideas to get more non-customers to recognize what a TiVo lets them do. To that end, apparently they're taking a page out of the Tupperware playbook, convincing over a thousand current customers to host TiVo parties, to show off TiVo's features to unsuspecting guests. Apparently the company will even be putting on special programming to help party hosts show off the features. This isn't the first time that TiVo has tried using parties as a marketing gimmick, though, in the past they've been held by TiVo itself. It's not clear if the current TiVo owners get any special reward for hosting a party on TiVo's behalf. It's definitely a creative idea that probably costs TiVo very little. It simply builds on the incredible loyalty of many of its current customers.
September 29th, 2006

HP Tries A Little Voodoo To Get Spying Scandal Out Of The Headlines

With 10 of the folks involved in the HP spying scandal choosing to plead the fifth at various times during Congressional hearings, Patricia Dunn still acting combative and HP CEO actually taking some responsibility (which Dunn still refuses to do), it's no surprise that someone at HP decided they might as well try to announce something unrelated to the scandal. Apparently, the company has followed Dell's purchase of Alienware and bought VoodooPC to act as their high-end line for gamers. The company claims that they've been in discussions with HP for almost two years, but the talks only recently sped up. Yes, it's cynical to think the timing of the announcement had anything to do with the scandal (or, specifically, the hearings today) -- so we'll give the company the benefit of the doubt here and assume it's just a coincidence.
September 28th, 2006

Diebold Swears Everything Will Work Perfectly In Time For The Election

Even if you ignored the history of problems with Diebold's voting machines, and just looked at the problems Maryland had a few weeks ago with Diebold's electronic voting machines, it's pretty difficult to believe that the company will have a "total fix" of the machines in the next few weeks. However, since Diebold's machines have a ridiculously long list of problems for many, many years, combined with Diebold's typically indifferent, misleading or mocking responses to each report of problems, it's shouldn't even be an option to believe that they'll actually be able to deliver glitch free (and secure) machines (note that they're not promising to fix any of the security issues, just a few of the glitches that were seen last time). Also given that last minute changes are likely to introduce new, unexpected, problems since there won't be any real ability to test them, this could just make things worse. Of course, the article about Diebold quotes elections administrator Linda Lamone: "We're not going to use the e-poll books unless Diebold is able to demonstrate to me that they're in tip-top shape." That would be the same Linda Lamone who claimed that no one in her office had ever had computer problems, so you have to wonder what her definition of "tip-top shape" is.
September 28th, 2006

Where Are The Web 2.0 Audits?

Want to start a business that is desperately needed? Get into the Web 2.0 auditing business (or perhaps that's Auditing 2.0). Just as with the last bubble, it's reached the point that you can't trust any of the numbers that are being floated concerning today's popular sites. Of course, we've covered repeatedly how questionable the valuations being tossed around are, but to support those bogus numbers, it seems that there are all sorts of other bogus numbers being thrown around as well. Last month there were questions about how much traffic some of these sites were really getting. Yesterday, there was a big discussion about how MySpace's user numbers were inflated, and today Nicholas quixote writes in to alert us to his own look at how YouTube's numbers are inflated as well. In fact, it appears he's got a blog noting plenty of irregularities in YouTube data, that suggests that plenty of people are gaming the system to get their videos to the tops of various lists -- grossly inflating the real number of visitors to YouTube (perhaps that explains why Comscore finds YouTube a bit further down the list than other video sites).

Either way, though, it seems like this is yet another page out of the Skype play book. We've already noted how some of these sites have tried to play the rumor game in the press to make some big, dumb companies think they're worth a lot more than they really are. However, remember, that Skype was also a master of making their user numbers look a hell of a lot better than they really were. They talked about the number of downloads, even though plenty of people had downloaded the app more than once. Sometimes they'd talk about the number of registered users, but not active users. It looks like others are now doing the same thing. In order to support crazy valuations, it's good to have good looking numbers, even if they're not supported by reality. That's why MySpace was designed to inflate page views. While all of these sites may not be so interested in an auditing service, it seems like on the "buyer" (and advertiser) side, there should be plenty of demand for a better auditing system of users and traffic on some of these sites.
September 28th, 2006

Why We Can’t Wait For A Digital Enron To Do Something About Cyber Crime

When discussing security, people tend to focus on big events, like viruses that cause havoc very quickly, or the laptop thefts at the VA. But as we mentioned recently, the real danger is in quiet, slow-moving attacks that can go undetected for a long period of time. It's for this reason that hackers who are in it for money are putting their effort into malware of this variety. And it's also the reason that an increasing number of attackers are quietly attacking small businesses, with a fewer number of potential victims. Swiping mountains of data from a major corporation is likely to raise alarms bells much quicker. Furthermore, small businesses are less likely to have advanced security in place. Some have said that nothing will happen to really fight identity theft until there's a "digital Enron", an event so calamitous that the government and corporations are moved to act. But the reality is just the opposite; there are more and more mini-disasters, and fewer of the type of attacks that might be compared to Enron.
September 28th, 2006